LuxeWash Privacy Policy

1. Information We Collect

We collect information to deliver and enhance our services:

• Contact Information: Your WhatsApp phone number for chatbot communication.
• Conversation Data: Messages, including service choices (e.g., wash types), pickup locations, and times.
• Usage Data: Interaction details (e.g., timestamps, metadata) to improve our chatbot.

2. How We Use Your Information

We use your information to:

• Fulfill laundry requests (e.g., scheduling pickups).
• Communicate via WhatsApp (e.g., order updates).
• Analyze usage to enhance services.
• Meet legal or dispute resolution needs.

3. How We Share Your Information

We do not sell or rent your data. We share it only when:

• Service Providers: Sharing with agents for order fulfillment (e.g., location for pickups).
• Legal Requirements: Required by law or to protect our rights.

4. Data Storage and Security

Your data is stored in a secure MongoDB database with encryption. We take reasonable measures to protect it, but no system is fully secure.

5. Your Rights

You can:

• Access: Request your data.
• Correct: Fix inaccurate data.
• Delete: Request data deletion, subject to legal obligations.

Contact us below to exercise these rights.

6. Third-Party Services

We use WhatsApp (Meta) for communication, subject to WhatsApp’s Privacy Policy. Data is stored in MongoDB, subject to MongoDB’s Privacy Policy.

7. Changes to This Privacy Policy

We may update this policy and notify you via WhatsApp or our website.